Last updated: September 15, 2026
B&R Laser Engraving LLC creates handmade, laser-engraved, personalized, and made-to-order products. Please review personalization details carefully before placing your order.
Custom and personalized items
Personalized, custom, and made-to-order items are final sale and are not eligible for return or refund for change of mind. We will make it right if an item arrives damaged or defective, or if we made an error in the personalization or production.
Standard, non-personalized items
Eligible non-personalized standard items may be returned within 14 days of delivery. Items must be unused, unaltered, and in their original condition. Contact us before sending a return so we can provide return instructions.
Damaged, defective, or incorrect items
Please contact us within 7 days of delivery and include your order number, a description of the problem, and clear photos of the item and packaging. We will review the issue and, when appropriate, arrange a replacement, correction, or refund.
Cancellations
Cancellation requests should be made within 24 hours of placing the order. A cancellation can only be approved if production has not already started. Because custom work may begin quickly, cancellation is not guaranteed.
Return shipping and refunds
Customers are responsible for return shipping costs on approved returns unless the return is due to our error, damage, or a defect. Original shipping charges are non-refundable unless the issue was caused by B&R Laser Engraving LLC. Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or payment provider may require additional processing time.
Gift cards, final-sale items, and custom or personalized products are not returnable except where required by law or when the item is damaged, defective, or incorrect due to our error.
Natural variations in wood grain, color, knots, engraving tone, burn marks, and handmade finishes are part of the character of handcrafted products and are not considered defects.
To request help with an order, contact us through our store Contact page or using the contact information in your order confirmation.
Nothing in this policy limits any rights that cannot be waived under applicable law.